American Customer Satisfaction ETF
Name
As of 12/24/2024Price
Aum/Mkt Cap
YIELD
Exp Ratio
Watchlist
Vitals
YTD Return
25.7%
1 yr return
25.4%
3 Yr Avg Return
6.8%
5 Yr Avg Return
12.7%
Net Assets
$96.9 M
Holdings in Top 10
46.1%
52 WEEK LOW AND HIGH
Expenses
OPERATING FEES
Expense Ratio 0.65%
SALES FEES
Front Load N/A
Deferred Load N/A
TRADING FEES
Turnover 50.00%
Redemption Fee N/A
Min Investment
Standard (Taxable)
N/A
IRA
N/A
Fund Classification
Fund Type
Exchange Traded Fund
Name
As of 12/24/2024Price
Aum/Mkt Cap
YIELD
Exp Ratio
Watchlist
ACSI - Profile
Distributions
- YTD Total Return 25.7%
- 3 Yr Annualized Total Return 6.8%
- 5 Yr Annualized Total Return 12.7%
- Capital Gain Distribution Frequency N/A
- Net Income Ratio 0.42%
- Dividend Yield 0.7%
- Dividend Distribution Frequency Annual
Fund Details
-
Legal NameAmerican Customer Satisfaction ETF
-
Fund Family NameExponential ETFs
-
Inception DateOct 31, 2016
-
Shares Outstanding1575000
-
Share ClassN/A
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CurrencyUSD
-
Domiciled CountryUS
-
ManagerCharles Ragauss
Fund Description
The Fund uses a “passive management” (or indexing) approach to track the performance, before fees and expenses, of the Index. The Index is based on a proprietary methodology created and maintained by CSat Investment Advisory, L.P. (“CSat”), the Fund’s index provider and the investment adviser for the Predecessor Fund (defined below), in partnership with the American Customer Satisfaction Index, LLC, an affiliate of CSat and owner/publisher of the leading national cross-industry measure of customer satisfaction (the “Customer Satisfaction Data”). Calculation of the Customer Satisfaction Data incorporates surveys of more than 100,000 household customers each year to identify trends in customer satisfaction and provide benchmarking insights for companies, industry trade associations, and government agencies.
American Customer Satisfaction Investable Index
The Index uses an objective, rules-based methodology to measure the performance of U.S.-listed companies whose customers have been surveyed and who have been assigned a customer satisfaction score as part of the Customer Satisfaction Data (collectively, “ACSI Companies”).
Construction of the Index begins with over 400 ACSI Companies across 46 industries and 10 economic sectors. The initial universe is then screened to eliminate companies whose stock is not principally listed on a U.S. exchange, whose market capitalization is less than $1 billion, or for which the Customer Satisfaction Data is statistically insignificant. The Index is comprised of ACSI Companies in the 25 industries (as classified by the Customer Satisfaction Data) with the highest customer retention. Generally, the company(ies) with the highest ACSI Score (described below) in each such industry will be included in the Index (the “Index Companies”). One to three ACSI Companies from each industry are included in the Index based on the number of ACSI Companies in a given industry. The Index will generally be comprised of 25 to 35 companies at the time of each rebalance of the Index.
A company’s ACSI Score is calculated by utilizing a proprietary model to evaluate customers’ Customer Satisfaction Data based on questions that measure the following facets of satisfaction with a product or service:
Customer Expectations | Customer expectations is a measure of the customer’s anticipation of the quality of a company’s products or services. Expectations represent both prior consumption experience, which includes some nonexperiential information like advertising and word-of-mouth, and a forecast of the company’s ability to deliver quality in the future. |
Perceived Quality | Perceived quality is a measure of the customer’s evaluation via recent consumption experience of the quality of a company’s products or services. Quality is measured in terms of both customization, which is the degree to which a product or service meets the customer’s individual needs, and reliability, which is the frequency with which things go wrong with the product or service. |
Perceived Value | Perceived value is a measure of quality relative to price paid. Although price (value for money) is often very important to the customer’s first purchase, it usually has a somewhat smaller impact on satisfaction for repeat purchases. |
At the time of each rebalance of the Index, the Index is sector-weighted to reflect the overall U.S. large cap market, industry-weighted based on the highest ACSI Score of any Index Company within an industry, and equal-weighted within each industry, subject to the constraints described below.
Sector Weighting. At the time of each rebalance of the Index, the Index weight is allocated to each economic sector based on the aggregate number of the Index Companies in each sector relative to that of each other sector, provided that such weights will be adjusted upward or downward if necessary to better reflect the weight of such sector in the overall U.S. large cap market. Unallocated Index weight resulting from such downward adjustments is re-allocated first equally to sectors requiring an upward weight adjustment and then equally to all sectors to the extent they stay within the Index’s constraints.
Industry Weighting. At the time of each rebalance of the Index, within each economic sector, the Index weight is allocated to each industry based on the highest ACSI Score of any Index Company within such industry relative to the highest ACSI Score for companies in each other industry within such sector.
Security Weighting. At the time of each rebalance of the Index, Index Companies within an industry are equally weighted, subject to a maximum of 12% for any individual Index Company.
The Index is rebalanced and reconstituted on a quarterly basis after market close on the 10th trading day of each January, April, July, and October. The data used to compute each ACSI Company’s score is updated based on the Customer Satisfaction Data on a rolling basis, no less often than quarterly, with new data replacing earlier data collected in the same period of the previous year.
The Index was created by CSat in 2016 in anticipation of the commencement of operations of the Predecessor Fund. CSat is not affiliated with the Adviser.
The Fund’s Investment Strategy
The Fund will generally use a “replication” strategy to achieve its investment objective, meaning it generally will invest in all of the component securities of the Index. However, the Fund may use a “representative sampling” strategy, meaning it may invest in a sample of the securities in the Index whose risk, return and other characteristics closely resemble the risk, return and other characteristics of the Index as a whole, when the Adviser believes it is in the best interests of the Fund (e.g., when replicating the Index involves practical difficulties or substantial costs, an Index constituent becomes temporarily illiquid, unavailable, or less liquid, or as a result of legal restrictions or limitations that apply to the Fund but not to the Index).
Under normal circumstances, at least 80% of the Fund’s net assets, plus borrowings for investment purposes, will be invested in investments that are tied economically to the United States. Such policy has been adopted as a non-fundamental investment policy and may be changed without shareholder approval upon approval by the Board of Trustees (the “Board”) of Tidal ETF Trust (the “Trust”) and 60 days’ written notice to shareholders.
The Fund may invest in securities or other investments not included in the Index (such as other exchange-traded funds (“ETFs”)), but which the Adviser believes will help the Fund track the Index. For example, the Fund may invest in securities that are not components of the Index to reflect various corporate actions and other changes to the Index (such as reconstitutions, additions, and deletions).
To the extent the Index concentrates (i.e., holds more than 25% of its total assets) in the securities of a particular industry or group of related industries, the Fund will concentrate its investments to approximately the same extent as the Index.
ACSI - Performance
Return Ranking - Trailing
Period | ACSI Return | Category Return Low | Category Return High | Rank in Category (%) |
---|---|---|---|---|
YTD | 25.7% | -53.3% | 47.6% | 38.40% |
1 Yr | 25.4% | -53.0% | 47.8% | 45.05% |
3 Yr | 6.8%* | -24.7% | 16.4% | 72.12% |
5 Yr | 12.7%* | -10.4% | 108.3% | 57.05% |
10 Yr | N/A* | -0.6% | 52.3% | 72.53% |
* Annualized
Return Ranking - Calendar
Period | ACSI Return | Category Return Low | Category Return High | Rank in Category (%) |
---|---|---|---|---|
2023 | 19.8% | -42.6% | 47.4% | 44.26% |
2022 | -21.6% | -56.3% | -4.2% | 55.11% |
2021 | 22.9% | -27.2% | 537.8% | 23.91% |
2020 | 21.9% | -22.5% | 2181.7% | 4.15% |
2019 | 22.9% | -13.5% | 40.4% | 52.88% |
Total Return Ranking - Trailing
Period | ACSI Return | Category Return Low | Category Return High | Rank in Category (%) |
---|---|---|---|---|
YTD | 25.7% | -53.3% | 47.6% | 38.40% |
1 Yr | 25.4% | -53.0% | 47.8% | 45.05% |
3 Yr | 6.8%* | -24.7% | 16.4% | 72.12% |
5 Yr | 12.7%* | -10.4% | 108.3% | 57.05% |
10 Yr | N/A* | -0.6% | 52.3% | N/A |
* Annualized
Total Return Ranking - Calendar
Period | ACSI Return | Category Return Low | Category Return High | Rank in Category (%) |
---|---|---|---|---|
2023 | 21.1% | -5.0% | 47.4% | 68.05% |
2022 | -20.9% | -36.8% | -2.2% | 87.44% |
2021 | 23.3% | 3.0% | 537.8% | 84.43% |
2020 | 22.9% | -15.8% | 2266.0% | 8.22% |
2019 | 24.9% | -0.4% | 241.3% | 88.31% |
ACSI - Holdings
Concentration Analysis
ACSI | Category Low | Category High | ACSI % Rank | |
---|---|---|---|---|
Net Assets | 96.9 M | 2.34 M | 1.84 T | 88.81% |
Number of Holdings | 34 | 2 | 3963 | 91.21% |
Net Assets in Top 10 | 41.9 M | 880 K | 525 B | 87.98% |
Weighting of Top 10 | 46.05% | 0.3% | 111.6% | 15.65% |
Top 10 Holdings
- Apple Inc 7.07%
- Costco Wholesale Corp 6.88%
- Alphabet Inc 4.79%
- Amazon.com Inc 4.43%
- JPMorgan Chase Co 4.40%
- Microsoft Corp 4.38%
- Keurig Dr Pepper Inc 4.21%
- UnitedHealth Group Inc 3.49%
- ATT Inc 3.22%
- American International Group Inc 3.18%
Asset Allocation
Weighting | Return Low | Return High | ACSI % Rank | |
---|---|---|---|---|
Stocks | 99.90% | 0.00% | 105.79% | 6.97% |
Cash | 0.10% | 0.00% | 99.07% | 87.40% |
Preferred Stocks | 0.00% | 0.00% | 2.15% | 50.83% |
Other | 0.00% | -13.91% | 100.00% | 64.10% |
Convertible Bonds | 0.00% | 0.00% | 5.54% | 48.17% |
Bonds | 0.00% | 0.00% | 93.85% | 51.58% |
Stock Sector Breakdown
Weighting | Return Low | Return High | ACSI % Rank | |
---|---|---|---|---|
Consumer Cyclical | 20.59% | 0.00% | 30.33% | 1.77% |
Technology | 18.13% | 0.00% | 48.94% | 83.87% |
Financial Services | 14.26% | 0.00% | 55.59% | 37.16% |
Communication Services | 13.59% | 0.00% | 27.94% | 5.24% |
Consumer Defense | 12.19% | 0.00% | 47.71% | 6.67% |
Industrials | 8.90% | 0.00% | 29.90% | 52.79% |
Healthcare | 8.20% | 0.00% | 52.29% | 94.00% |
Utilities | 4.15% | 0.00% | 20.91% | 11.99% |
Real Estate | 0.00% | 0.00% | 31.91% | 92.99% |
Energy | 0.00% | 0.00% | 41.64% | 91.89% |
Basic Materials | 0.00% | 0.00% | 25.70% | 96.79% |
Stock Geographic Breakdown
Weighting | Return Low | Return High | ACSI % Rank | |
---|---|---|---|---|
US | 99.90% | 0.00% | 105.79% | 6.47% |
Non US | 0.00% | 0.00% | 63.83% | 57.46% |
ACSI - Expenses
Operational Fees
ACSI Fees (% of AUM) | Category Return Low | Category Return High | Rank in Category (%) | |
---|---|---|---|---|
Expense Ratio | 0.65% | 0.01% | 19.75% | 62.60% |
Management Fee | 0.65% | 0.00% | 1.90% | 73.25% |
12b-1 Fee | 0.00% | 0.00% | 1.00% | 10.29% |
Administrative Fee | N/A | 0.00% | 0.85% | N/A |
Sales Fees
ACSI Fees (% of AUM) | Category Return Low | Category Return High | Rank in Category (%) | |
---|---|---|---|---|
Front Load | N/A | 1.00% | 5.75% | N/A |
Deferred Load | N/A | 1.00% | 5.00% | N/A |
Trading Fees
ACSI Fees (% of AUM) | Category Return Low | Category Return High | Rank in Category (%) | |
---|---|---|---|---|
Max Redemption Fee | N/A | 0.25% | 2.00% | N/A |
Related Fees
Turnover provides investors a proxy for the trading fees incurred by mutual fund managers who frequently adjust position allocations. Higher turnover means higher trading fees.
ACSI Fees (% of AUM) | Category Return Low | Category Return High | Rank in Category (%) | |
---|---|---|---|---|
Turnover | 50.00% | 0.00% | 268.00% | 76.55% |
ACSI - Distributions
Dividend Yield Analysis
ACSI | Category Low | Category High | ACSI % Rank | |
---|---|---|---|---|
Dividend Yield | 0.68% | 0.00% | 25.47% | 64.42% |
Dividend Distribution Analysis
ACSI | Category Low | Category High | Category Mod | |
---|---|---|---|---|
Dividend Distribution Frequency | Annual | Annual | Quarterly | Quarterly |
Net Income Ratio Analysis
ACSI | Category Low | Category High | ACSI % Rank | |
---|---|---|---|---|
Net Income Ratio | 0.42% | -54.00% | 2.44% | 66.78% |
Capital Gain Distribution Analysis
ACSI | Category Low | Category High | Capital Mode | |
---|---|---|---|---|
Capital Gain Distribution Frequency | Annually | Annually | Annually |
Distributions History
Date | Amount | Type |
---|---|---|
Dec 24, 2024 | $0.422 | OrdinaryDividend |
Dec 22, 2023 | $0.502 | OrdinaryDividend |
Dec 22, 2022 | $0.336 | OrdinaryDividend |
Dec 23, 2021 | $0.165 | OrdinaryDividend |
Dec 24, 2020 | $0.352 | OrdinaryDividend |
Dec 30, 2019 | $0.583 | OrdinaryDividend |
Dec 28, 2018 | $0.458 | OrdinaryDividend |
Dec 28, 2017 | $0.370 | OrdinaryDividend |
Dec 28, 2016 | $0.049 | OrdinaryDividend |
ACSI - Fund Manager Analysis
Managers
Charles Ragauss
Start Date
Tenure
Tenure Rank
Oct 31, 2016
5.58
5.6%
Mr. Ragauss currently serves as Director of Product Management at CSat Investment Advisory, having joined the it in April 2016. Prior to joiningCSat Investment Advisory, Mr. Ragauss was Assistant Vice President at Huntington National Bank (“Huntington”), where he was Product Manager for the Huntington Funds and Huntington Strategy Shares ETFs, a combined fund complex of almost $4 billion in assets under management. At Huntington, he led ETF development bringing to market some of the first actively managed ETFs. Mr. Ragauss joined Huntington in 2010. Mr. Ragauss attended Grand Valley State University where he received his Bachelor of Business Administration in Finance and International Business, as well as a minor in French. He is a member of both the National and West Michigan CFA societies and holds the CFA designation.
Michael Venuto
Start Date
Tenure
Tenure Rank
May 21, 2021
1.03
1.0%
Mr. Venuto is a co-founder and has been the Chief Investment Officer of the Toroso Investments, LLC since 2012. Mr. Venuto is an ETF industry veteran with over a decade of experience in the design and implementation of ETF-based investment strategies. Previously, he was Head of Investments at Global X Funds where he provided portfolio optimization services to institutional clients. Before that, he was Senior Vice President at Horizon Kinetics where his responsibilities included new business development, investment strategy and client and strategic initiatives.
Tenure Analysis
Category Low | Category High | Category Average | Category Mode |
---|---|---|---|
0.04 | 39.02 | 7.29 | 2.42 |